BLF Consultation Forum

October 3, 2009

Following the merger of two Lottery distributors, the Big Lottery Fund aimed to pioneer methods of public involvement, offering would-be applicants for Lottery funding and other stakeholders the chance to share their views of how Lottery money should be spent.

“Having a discussion board is a bit of a leap of faith for any organisation – providing people with a platform to criticise us if they wish. As communicators we are used to managing and controlling the messages that appear in the media. Here we are handing over control to our customers.” Huw Thomas, Big Lottery Fund

To help with this developed and managed the Big Lottery Fund Consultation Forum. The site contained video case studies, feedback options, a live webchat and was also presented with a second Welsh language version.

“A good demonstration of streaming video as an engaging communications tool. The video content adds an emotional element to the subject matter enhancing the visitor experience.” IVCA judges, Silver in the WEB TV category

In the first 3 months, the site attracted 11,343 visits and 14 hours of video were streamed. 173 postings on the discussion board were stored in the moderator’s inbox.

Software project management, UX, design and development

4 weeks. Completed in 2004

Team size
2xProject managers, 2xDesigners, UX, 2xDevelopers


Design process
UX and visual design, user testing, design refinements

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